You may reach our office at 404-255-3633 Mon-Fri 8am to 5pm.
How do I correct information in my record?
You may call the office or submit a correction
How do edit my portal account settings??
to make changes to your portal account.
How do I cancel my portal account?
You may call the office to cancel your portal account.
How do I get a Portal Registration Letter?
You can obtain a Portal Registration Letter from our office during your
visit or by phone at 404-255-3633. You will use the Portal Registration
Letter to do a ONE TIME activation of your AWHG patient portal account.
Please discard and destroy the letter to protect your personal health information.
I forgot my Email Address or User ID.
You will need to call the office to obtain this information.
Important: If you have not recieved a Portal Registration Letter from our office then you will NOT have an account.
During account creation, I get a message that my email address is already in use.
If you are receiving this message, there is already an account with
that email address. Use the email address and password to log into your
AWHG patient portal account.
What if I have forgotten my password?
You may use the
I FORGOT MY PASSWORD
link below the Login box to answer the HINT QUESTIONS
order to reset your password.
AWHG Staff DOES NOT have access to your password.
AWHG Staff will NEVER ask you for your password.
I get an error when submitting the information given on my Portal Registration Letter.
The information being provided does not match our records, please check
The Portal Registration Letter is not older than 30 days. If so, you
will need to obtain another one from our office.
The information on your Portal Registration Letter is being input into
the Account Activation screen exactly as it appears on the letter.
Note: the PIN is case-sensitive.
If you believe that you are entering exactly what is on the Portal Registration
Letter and are still not able to activate your account, please call our
office at 404-255-3633.